128 HIGH STREET
Congratulations on choosing your perfect gown at Elizabeth Kate. We truly appreciate you and your business.
Please read the following carefully. Placing your order indicates your agreement to these terms.
Returns and Cancellations
1.All gowns are made to order. All sales are final. There are NO returns, exchanges, refunds, or transferred credits on any item sold at Elizabeth Kate Bridal & Prom.
2.In exceptional circumstances orders may be canceled up to 24 hours after the order is originally placed. A £35 cancellation fee will be charged at this point and additional cancellation fees may be incurred as per manufacturer guidelines, payable by purchaser.
3.Rushed orders or stock orders cannot be canceled at any time.
4.No changes may be made to your order once the order is placed.
5.Before signing the order agreement please check that the style, size and color are correct.
1.Garment size is recommended based on the manufacturer’s size chart and the measurements taken at Elizabeth Kate Bridal & Prom.
2.Elizabeth Kate Bridal & Prom is NOT responsible for the fit of your gown if we DO NOT take your measurements.
3.You are encouraged to take an active part in the measurement process. If you feel uncomfortable with the measurements taken or believe them to be incorrect, inform Elizabeth Kate Bridal & Prom immediately, before signing this contract, and you will be re-measured.
4.You may order a different size to the size recommended by the Elizabeth Kate Bridal Stylist. We are NOT responsible for the fit of the garment should you choose a size other than our recommendation.
5.Your special order garment is NOT custom fit. Measurements are taken to ensure the best fit possible of the manufacturer’s sizes; however, alterations are almost always necessary to ensure a more desired fit.
6.Elizabeth Kate is NOT responsible for the fit of the garment, or additional costs incurred, including, but not limited to: alterations or additional materials due to weight loss, weight gain, pregnancy or surgery.
7.Alterations are NOT INCLUDED in the price of the gown.
1.This garment is a special order and requires four to six months for production. All ship dates are approximate. The manufacturer reserves the right to change a ship date based on their production schedule.
2.Once the order has been placed with the manufacturer, the order cannot be expedited or rushed. Shipping may be upgraded from the manufacturer to Elizabeth Kate Bridal & Prom, at the manufacturer’s discretion meaning your gown may arrive before the estimated delivery time.
3.Any remaining balance on your order is to be paid in full on collection of your gown.
Inspection and Pickup
1.Manufacturer dye lots may vary slightly. Elizabeth Kate Bridal & Prom is NOT responsible for slight differences in manufacturer dye lots.
2.The named contact person, as specified on the original order, will be notified of the arrival of your gown.
3.Elizabeth Kate Bridal & Prom will NOT release any gown to anyone other than the named contact without prior authorization. If the named contact is unable to pick up the gown, the name of an alternate authorized pickup person must be provided to Elizabeth Kate Bridal & Prom.
4.All gowns must be picked up no later than the event date on file. Any gown not picked up is considered abandoned and will become property of Elizabeth Kate Bridal & Prom.
5.Gowns must be inspected before leaving the store. After the merchandise is removed from Elizabeth Kate we are no longer responsible for the care or condition of the item.